Terms & Conditions
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Our Agreement
By using our website (www.eastlondoncarlocksmith.co.uk) or booking our services, you agree to the clear and simple terms outlined below. This is a fair, professional agreement that protects both you and our business.
Our Commitment to You
We are a professional, specialist service. Our commitment to you is to:
- Provide a fully insured and UK qualified technician for every job.
- Provide a clear, honest quote over the phone before any work begins.
- Perform our services with professional skill and care.
- Guarantee all our work is 100% non destructive, posing no risk to your vehicle.
Your Responsibilities
To ensure a professional and legal service, we require a few simple things from you.
- Proof of Ownership (This is Critical): For your protection and ours, we must verify that you are the legal owner of the vehicle or have the legal authority to act on the owner’s behalf. Our technicians are legally required to ask for proof of ID and vehicle ownership (e.g., a V5C logbook or valid insurance document) before any work can begin. This is a non negotiable security policy that proves we are a serious, ethical company.
- Accurate Information: You agree to provide us with accurate information about your location and your vehicle (make, model, year). This allows us to provide an accurate quote and dispatch our technician to the right place.
- Payment for Service: You agree to provide full payment for the services rendered once the job is successfully completed.
Our Liability
We stand behind our work. We are fully liable for any damage caused by our own negligence or failure to use professional skill. We are not liable for any pre existing faults with your vehicle, its locks, keys, or electronic systems.
Governing Law
This agreement and any services we provide are governed by the laws of England & Wales.
Questions About Our Terms?
If you have any questions at all about these terms, please get in touch with our team. We are happy to provide a clear answer.